FAQ

Step by Step Process of Placing an Order:
Select your item of choice, size, quantity and select "add to cart" 
This will take you to your cart with the item you've selected. You can continue shopping or proceed to the first step of the checkout process. 
Step 1: The first step allows you to enter in your name and the address where you would like your item shipped. 
Step 2: This is the step where you can enter in any promo codes, your preferred method of shipping & delivery, and payment information. You must complete this step and confirm to complete your order. You will automatically receive an email notifying you of your completed order. Once your oder is processed, you will receive tracking information via email. 

Please note: Pytcollection is hosted by Shopify and is a certified Level 1 PCI DSS compliant. This is the industry's most secure form of payment gateway and enforces strict regulations to secure your online shopping. Please make sure that your name and address matches that of your bank or credit card provider or your order may be placed on hold until it is resolved. 

What forms of payment do you accept?
All major credit and debit cards (Visa, Mastercard, American Express, Discover), and Paypal accounts. We use Shopify's Swipe as our method for payment processing. We also offer paypal as a payment gateway. During the check out process, you are given the option to create a customer account with us to view and track your order. If you choose to not create an account with us, we will e-mail you the tracking number. 

When will my order be processed?
Orders always begin processing the same day they are placed, excluding holidays, and usually ship within 24 hours pending availability and credit card verification. We ship using priority via USPS - items are received in 2-3 business days.

Currency Conversion
Please view XE, a free foreign exchange rate calculator. All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. 

Privacy Policy
Information you provide to pytcollection.com during the ordering process is never shared, sold or rented to others for solicitations of any kind. Orders placed on our site are encrypted using SSL technology - the industry-standard authentication and encryption technology - to ensure your transactions are protected. You can check the security of your connection by looking at the URL line of your browser. When accessing any secure portion of this site - such as the payment or registration page - the first characters of the site address change from "http" to "https." With SSL implemented on both client and server, information transmitted over the internet remains unaltered and secure. No personally identifiable information is collected on visitors to our site.

 

 

 

U.S. Orders:
$5.95 flat rate shipping in the USA (all 50 states) via USPS Priority Mail
Priority Mail has a 2-3 business day delivery time and is generally very fast and reliable.
Orders always begin processing the same day they are placed, excluding holidays, and usually ship within 24 hours or less. 

 

International Orders:
We ship internationally with USPS Priority Mail & USPS First Class Mail. 

Priority Mail Rates: 
For International orders, Priority Mail has a 6-10 business day delivery time.  
Canada: $23.50 USD FLAT rate 
European Union: $23.50 USD FLAT rate 
Everywhere Else: $23.50 USD FLAT rate 

First Class Mail Rates: 
We also ship with first class mail, which has a 15-20 business day delivery time for international orders.
Canada: $14.50 USD FLAT rate
European Union: $14.50 USD FLAT rate
Everywhere Else: $14.50 USD FLAT rate 

  • Orders always begin processing the same day they are placed, excluding holidays, and usually ship within 24 hours or less. 
  • Please note that customs fees and any int'l taxes associated with your purchase are the responsibility of the customer.

Currency Conversion:
Please view XE, a free foreign exchange rate calculator. All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates.

Tracking:
After check out, you will be given the option to create an account with us. This will enable a quicker check out in the future and to view and track your order. We will email you the tracking information if you choose to not create an account. Please provide us with your most current email address and add info@pytcollection.com to your contacts. International orders can not be tracked, instead they are insured with delivery confirmation.

Returns & Exchanges Criteria:

  • All returns/exchanges must be received within 14 days of the original shipment date.
  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
  • Free shipping on exchanges for different size or item. 
  • Option of store credit or gift card.
  • Final sale, on sale and promotional items cannot be returned or exchanged.
  • If applicable, all items must be returned with their original tags and accessories (including removable belts, straps, brooches, etc.)